Privacy Policy

NerrowPay ("NerrowPay", "we", "us", or "our") provides payment gateway and related financial technology services. This Privacy Policy explains what information we collect through our website and services, how we use it, and the choices you have.

1. Information We Collect

We collect information in a few different ways:

• Information you give us: name, email address, phone number, company name, and any message you submit through our contact or demo request forms.
• Account & transaction information: if you become a merchant, we collect business KYC details, bank account information, and transaction records needed to process payments.
• Automatically collected information: IP address, browser type, device information, pages visited, and referring URLs, gathered through standard server logs and cookies.
• Newsletter subscription: your email address if you subscribe to product updates via our footer form.

2. How We Use Your Information

We use the information we collect to:

• Respond to demo requests, sales inquiries, and support questions
• Provide, operate, and improve the NerrowPay payment platform
• Detect, investigate, and prevent fraudulent or unauthorised transactions
• Send product updates and service announcements to newsletter subscribers
• Comply with applicable financial regulations and legal obligations

3. How We Share Information

We do not sell your personal information. We may share information with:

• Banking & payment partners required to process and settle transactions
• Service providers who help us operate our website, email, and infrastructure, under confidentiality obligations
• Regulators & authorities where required by law, such as anti-money-laundering regulations
• Successors in the event of a merger, acquisition, or asset sale, subject to standard confidentiality terms

4. Data Security

We use industry-standard safeguards, including encryption in transit, restricted access controls, and PCI DSS-aligned infrastructure, to protect the information we hold. No online service can guarantee absolute security, but we work to continuously improve our safeguards.

5. Data Retention

We retain contact form submissions and newsletter subscriptions for as long as needed to respond to your inquiry or for you to remain subscribed. Transaction and KYC records for merchants are retained for the periods required by applicable financial regulations.

6. Cookies & Tracking

We use essential cookies to keep the site functional (for example, remembering your dark-mode preference) and may use analytics cookies to understand how visitors use our site. You can control cookies through your browser settings.

7. Your Rights & Choices

Depending on your location, you may have the right to access, correct, delete, or export your personal information, and to unsubscribe from marketing emails at any time using the link in those emails or by contacting us directly.

8. Children's Privacy

Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, reach out to us:

• Email: contact@nerrowpay.com